Your doctor respects your time and tries hard to keep to schedule, however to do this they need your help. It is important that you book an appointment length to match the complexity of the issue. Please think about what you hope to achieve, what issues your doctor might need to cover and any complicating factors.
If you have more than one issue to discuss, please book a long appointment. If you need to discuss mental health issues, we also recommend a long appointment.
The following guidelines will help you to make your appointment:
|First visit as a new patient||Usually 15 minutes with a nurse followed by 30 minutes with your G.P. Please call to schedule.|
|Antenatal check||15-30 minutes (30 minutes if this is your first pregnancy or if you have several questions).|
|Health Assessments||These are available for 45–49-year-olds and those over 75 years of age. We recommend you see your doctor first to confirm eligibility.|
|Childhood check and immunisation’s||Usually 15 minutes with your GP followed by 15 minutes with the nurse. Please call to schedule.|
|Mirena insertion/removal||Must be discussed with your GP prior to scheduling an appointment for insertion. The procedure usually takes 30 minutes. Removal is straight forward and can be performed in a standard consultation.|
|List of various concerns||15 minutes if short (1-2 items).|
30 minutes if long (up to 4 items). It is unlikely that your doctor will be able to address more than 4 items in a single appointment.
|Chronic Disease Review & Care Plans||These will require 30 minutes and must be booked with reception.|
|Mental Health||There are various and often changing Medicare funded options to assist with the out-of-pocket costs of mental health care in the community. You will need to have your eligibility checked for a Mental Health Care Plan or a care plan review, therefore you often may need to see your G.P first and return for a plan to be performed.|
|“I just need a script”||15 minutes if longer than 6 months since your last review or if you have other issues to discuss. A telehealth appointment may be appropriate if you have seen your GP within the last 6 months.|
|Referrals||15 minutes for a condition that has been reviewed recently or longer if it has been over 6 months since your last review and you have other issues to discuss.|
|Follow up for results or symptoms||15 minutes.|
|Driver’s License||These require a 15-minute appointment with our nurse followed by a 15-minute appointment with a G.P. Please book through reception.|
Telehealth allows you to consult with your doctor without the need to visit the practice. Telehealth uses technology such as computers, telephones, and the internet.
Before booking your Telehealth consultation:
Ensure that any tests your doctor has asked you to do, such as blood tests, x-rays or scans have been completed and that there is time for the results to get to the doctor.
If you are a parent or carer of the patient, please ensure that the patient can be present for the consultation.
Check what space you will use for your appointment to ensure privacy. Consider who you are with or who could overhear the consultation. The doctor may decide not to proceed with the consultation if they determine that privacy and confidentiality are being breached.
On the day of your appointment:
Check the list of things you may need, such as a pen and paper to take notes, health information such as a current medications list or a list of questions and topics to talk about. Do you need any prescriptions or referrals?
During the consultation:
Your doctor will confirm their own identity as well as your identity and obtain your informed consent for the consultation to proceed. They will ensure that your privacy and rights to confidentially are respected. The doctor will then assess your condition and provide you with the relevant referrals, scripts etc. If a physical examination is necessary, you will be asked to make an in-person appointment.
After the consultation:
Reception will contact you for payment and they will submit your claim to Medicare for rebate. You should make a follow-up appointment if necessary. Follow the health plan discussed with your doctor.
Your doctor will send you a text message with a link asking you to click on the Start Video Call button. The app will request you to allow the use of your camera and microphone. Click Allow to continue. When you select start a video call you will be asked to enter your name, phone number and date of birth. Please be aware that by clicking Continue you are accepting the terms and conditions listed. Read the important information and click Continue to proceed. You are now waiting to be seen and your doctor will join you when they are ready. You will see a live video of yourself however this is not recording or viewed by anyone else – it shows your camera is working and keeps the waiting screen active until your call is joined and your consultation begins. If something goes wrong your doctor may call you on your phone.
Most appointments can be made online. Go to www.hotdoc.com.au or download the App from your App store. Please ensure that your email and mobile phone details are up to date.
- Consider the issues of concern and book enough time to cover everything
- Bring a list if you have more than one concern
- If you think you may need to be seen sooner, please discuss this with a receptionist
- Notify reception as soon as possible if you cannot keep your appointment
- Be prepared to participate in planning your health management
- Be willing to follow through with the plan and arrange follow-up as necessary
- Make sure you understand the results of any tests you have had