Billing Policy

We are not a bulk billing practice (with some exceptions outlined below). We, like many other private practices, believe that bulk billing all our patients will require us to compromise the level of care that we can offer.

 

Fees and Charges 

Standard Consultation (Level B) – 15 minutes             $78.00

Long Consultation       (Level C) – Up to 30 minutes    $145.00 

Extended Consultation (Level D) – Up to 45 minutes    $217.00

Other Services
Some of our services at McLeod Street Medical may incur additional charges on top of your consultation fee.

If you have had a procedure, additional test performed or a service other than a standard consultation – eg: lap band adjustment, mirena insertion/removal, baby tongue tie,  an additional fee will be charged.

For more information, please see our friendly reception staff.

Consumables
Charges for consumables include, but are not limited to:

  • Dressings – $11*
  • Facility Fee – $27.50*
  • Pregnancy Tests – $16
    (*GST inclusive)

 

Bulk Billing & Fee Discounts
Department of Veterans Affairs-
Our surgery will bill DVA for Gold card holders, and white card holders when being treated for applicable illness.

Pensioners
We unfortunately are unable to bulk bill all pensioners, but we do offer a discount. Please feel free to discuss this with your GP at time of your consultation.

Childhood Immunisations
All childhood immunisations are Bulk Billed provided the child is registered with Medicare.

Fees are payable at the time of your consultation by cash, cheque or EFTPOS. The GP’s at this Practice may discount Aged Pensioners. Veterans may sign the DVA Voucher.

We offer Medicare OnLine Claiming -paid into your bank account registered with Medicare;
and Tyro Medicare rebate – paid directly onto a cheque or savings card.

The AMA Fee Structure forms the basis of our billing policy.

 

Transfer of Records Fee
Should you require a copy of your medical file, a signed authority is required and the following options apply:

  • You may bring in a USB/CD and your file will be copied to this for $22
  • We can print your filecopy for $22 plus 10c per page

Repeat Scripts & Referrals

If you require a Script, it is recommended you make an appointment to see your regular GP. However if you have an arrangement with your GP a script can be requested by telephone with a fee of $10.00 ($5.00 for Aged Pension card holders). Please allow 24 hours for requests to be processed.

Please make an appointment to discuss referrals with your GP. However if you have misplaced an existing referral, or need a repeat referral issued please call reception and arrangements can be made to issue these. A $20.00 fee is applicable.

 

Appointment Information

To contact McLeod Street Medical please telephone 0740 521 583 Mon – Fri 8am 5pm or Sat 8.30am-11am. For our After Hours Service please call 0740 521 583 and listen to the message for the number to call and fees for service.

On arrival at our practice, please go to our reception desk prior to taking your seat. Our reception staff will notify your Doctor of your arrival.

At each visit please have your medicare, DVA card and your pension card available for our receptionists to check. Each time you arrive at our practice you will be asked some questions to update your file so that our provision for the best possible health care goes as smoothly as possible

Opening Hours
McLeod St Medical is open from 8am to 5pm Monday through to Friday and 8.30am to 11am on Saturday.

We are closed on public holidays.

Home and other visits
Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery. If you feel you need a home visit please contact surgery staff to discuss the issue.

Emergencies
Emergencies should be directed to the Ambulance on 000

After Hours Care
We have a Doctor on call for After Hours Care. The fees for this is $190 prior to 11pm and $220 after 11pm. As we are not a bulk billing practice, this fee is required at the time of consultation.
Please contact the After Hours Doctor on 0438 521 583

Reminder System
Our practice is committed to preventative care. We may issue you with a reminder offering preventative health services appropriate to your care. The system we use is Secure Mobile Notification (SMN) which delivers the reminder to your mobile phone. If you do not wish to be part o this system please let your doctor or reception staff know.

Some information may be transferred to national registers (eg immunisation data) or state based systems (eg cervical screening) in order to improve care.

Interpreter Service
McLeod Street Medical offer a Japanese Interpreter service. Please call Akemi Fukatsu on 0423 762 772 to book an appointment.

Are Doctors are all registered with Translating and Interpreting Service (TIS) for onsite and over the phone interpreters.

TIS: Ph  1300131450
Australian Sign Language:  Ph 1800246945


Results
Your doctor will advise when to expect your results. Please call the surgery after 2pm and the receptionists will advise if any further action is needed. If you wish to discuss your results with your doctor an appointment will be necessary.

You will need to make an appointment to discuss your recent X-ray results with your Doctor. We do not store X-rays at the Practice.

Generally blood tests take 2 days, pap smears and histology take up to 7 days. Our receptionists are not trained clinicians and cannot provide detailed results. If you require more information than is given to you by reception staff please make an appointment with your GP.

Complaints
We hope there are few complaints, however, if you have any concerns we would like to hear about it. Please feel free to talk to your doctor, the practice manager or receptionists about the issue. You may prefer to write to us or use our suggestion box. Be assured that we take your concerns seriously and shall do our best to address any concerns you may have.

If you feel your complaint has not been resolved satisfactorily you can contact the formal complaints body for Queensland

Office of the Health Ombudsman
PO BOX 13281
GEORGE STREET
BRISBANE QLD 4003
Ph 1800 077 308
www.hqcc.qld.gov.au

Personal Health Information
As a patient of our medical practice we require you to provide us with your personal details and a full medical history, so that we may properly assess, diagnose, treat and be proactive in your health care needs. We aim to protect the privacy and secure storage of your health information.
We require your consent to collect personal information about you and to use the information you provide in the following ways.

  • Administrative purposes in running our medical practice.
  • Billing purposes, including compliance with Medicare and Health Insurance Commission requirements.
  • Disclosure to others involved in your healthcare including treating doctors and specialists outside this medical practice. This may occur though referral to other doctors, or for medical tests and in the reports or results returned to us following referrals.
  • Disclosure to other doctors in the practice, locums etc. attached to the practice for the purpose of patient care and teaching.
  • For research and quality assurance activities to improve individual and community health care and practice management.  Usually information that does not identify you is used but should information that will identify you be required you will be informed and given the opportunity to “opt out” of any involvement.
  • To comply with any legislative or regulatory requirements e.g. notifiable diseases.
  • For reminder letters which may be sent to you regarding your health care and management.
  • You can decline to have your health information used in all or some of the ways outlined above but it may influence our ability to manage your health care to provide the best outcome for you.

Privacy

Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Our commitment to your privacy means the reception staff are unable to provide you with detailed information in relation to your results.

 

Disclaimer
In complying with the Privacy Amendment (Private Sector) Act 2000, McLeod Street Medical provides the following advice to user of our website about the collection, use and disclosure of personal information.
The aim of this advice is to inform users of this site about:
What personal information is being collected
Who is collecting personal information
How personal information is being used
Access to personal information collected on this site
Security of personal information collected on this site.
The practice privacy policy is posted on the website and available for download.
The website is continually monitored to ensure it is kept current and up to date.
This practice does not endorse any advertised services or products. Advertising must comply with the MBA Code of Conduct on advertising available at http://goodmedicalpractice.org.au/

Privacy Policy 2015

New Patient Information Form

Please download and complete the new patient information form prior to coming in for your first appointment